The Philadelphia 76ers have launched a new automated chat application so fans can get their questions answered about the team. The AI chatbot was made by GameOn Technology and can be accessed through Facebook Messenger.
Fans attending 76ers’ home games can open the chat to type questions such as “Where are my seats” or “Can I bring a bag to the game?” The chatbot can also provide 76ers player updates, while sharing information on how to watch game broadcasts and buy tickets and team merchandise.
GameOn originally partnered with the NBA in 2019 to make its chatbot available to teams and fans through Facebook Messenger. The company has also built chatbots for the PGA Tour, ATP Media and the NHL.
