The Mets are linking up with Cresta’s AI platform to streamline their ticketing operations. As a result of the collaboration, when Mets fans call the team’s main contact line, Cresta’s conversational AI agent will assist fans directly with ticket-related inquiries and quickly connect them with ticket reps. A conversational conversation intelligence component will help the team identify commonly asked questions from fans, service trends and opportunities to improve ticketing support.
Also, Cresta’s real-time agent assist will augment support ticket sales and service reps during live conversations by pulling up relevant info and reducing administrative work, enabling staff to spend more time focusing on their customers.
The Mets rank seventh in the majors in attendance (36,398).
Cresta is also used by companies like United Airlines, Cox Communications and Marriott.
