Partner Insight Segment: Delivering a Seamless Fan Experience - WCOS 2024 · 23:09

How do championship venues deliver a truly seamless fan experience — from parking lots to posting on social? In this Partner Insight panel, industry leaders from sports, venues, and technology come together to discuss connectivity, innovation, and the future of live events. The conversation dives into real-world case studies, emerging technologies, and how venues are balancing frictionless operations with unforgettable emotional moments for fans at some of the world’s biggest events. 0:00 – Welcome & panel introduction 0:30 – Why connectivity is now central to the fan experience 2:09 – Designing the fan journey: rational vs. emotional experiences 3:34 – Creating a sense of place for global events 4:27 – Prioritizing guest experience across 400+ venues 5:02 – Fan behavior insights: mobile, ticketless, social sharing 7:17 – Innovation at BMO Stadium: autonomous retail & faster entry 9:08 – Biometrics, facial identity, and frictionless ticketing 10:55 – Measuring fan satisfaction and technology adoption 12:07 – Fan expectations are higher than ever 13:16 – Building consistent experiences across different venue types 14:46 – 5G, private networks, and advanced venue infrastructure 15:42 – The Bay Area as a testing ground for innovation 16:33 – Delivering consistency across major global events 18:34 – Keeping technology simple and fan‑first 19:17 – What venues should be doing now 21:36 – The risk of not improving the live fan experience 22:50 – Final thoughts: why live experiences still matter most

July 25, 2025